Privacy Policy

1. General information

This privacy policy describes how J. Bitzinger GmbH (hereinafter referred to as ‘we’ or ‘us’) as the operator of the online shop at shop.bitzinger.wien collects, processes and uses personal data of customers and users.

2. Responsible party

The controller within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is

J. Bitzinger GmbH

Stolberggasse 24

1050 Vienna

E-mail: office@bitzinger.wien

Telephone: +43 1 533 102 671

3. Collection and processing of personal data

We collect and process personal data exclusively in the context of orders and the dispatch of goods. The processed data includes in particular

  • Surname and first name

  • Address (delivery and billing address)

  • e-mail address

  • telephone number

  • Payment information

4. Purpose of the data processing

Personal data is processed for the following purposes

  • Processing of orders

  • Dispatch of goods

  • Communication with customers in the context of order processing

  • Fulfilment of legal obligations

5. Transfer of data to third parties

  • We pass on personal data to external service providers in order to process orders. This includes

  • Shipping companies: SendCloud, DHL

  • Payment provider: PayPal

Data is not transferred to third countries outside the EU/EEA.

Data transfer to shipping service providers

If you have given us your express consent to this during or after your order, we will pass on your e-mail address and telephone number as well as the recipient data (full name, street, postcode, city-country, telephone number and e-mail address) to the selected shipping service provider in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, so that they can contact you before delivery for the purpose of delivery notification or coordination.consent can be revoked at any time by sending a message to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

DHL Express (Austria) GmbH

Viaduktstraße 20

2353 Guntramsdorf

Guntramsdorf Austria

dhlat@dhl.com

0820-550505 (maximum 0.20 €/minute)

International: +43 7221/201 - 5000

Registered office: Guntramsdorf

Company register FN 75092f

Commercial court: LG Wiener Neustadt

Legal form: Company with limited liability

Value added tax identification number (UID no.): ATU19169502

6. Storage of the data

Personal data is stored indefinitely unless the customer requests its deletion or statutory retention periods apply.

7. Rights of the data subjects

You have the right to

  • To receive information about the data stored by us.

  • To request the correction of incorrect data.

  • To request the deletion of your data, provided there are no statutory retention obligations.

  • To object to the processing of your data or to request a restriction of processing.

Requests can be sent to the above contact address.

8 Cookies and tracking

Our online shop uses cookies that are necessary for the functionality of the website. In addition, we use the tracking tool ‘Plausible’ to analyse user behaviour anonymously.

9. Changes to the privacy policy

We reserve the right to amend this privacy policy if necessary in order to adapt it to legal or technical changes.

10. Contact

If you have any questions about the processing of your personal data or about this privacy policy, you can contact us using the contact details provided above.